SPEAKING:

Returning a product

Marc: Excuse me.
Pol: Hello. How can I help you?
Marc: I'd like to return this CD, please.
Pol: OK. What's the problem with it?
Marc: Well, I bought it for my sister but she doesn't like it.
Pol: Do you want another CD?
Marc: No thanks. My sister will come tomorrow to chose one.
Pol: OK. Have you got a receipt?
Marc: Yes, here you are.
Pol: Thanks. Here you have the money.
Marc: OK. Bye!